Customers always right. If anyone can touch your heart and agree with this statement, I can only ask you to stop deceiving yourself. This statement is complete bullshit. I thought I could handle any customers, but I almost proved myself wrong yesterday. There are times when you don't even feel like rectifying the situation and pointing the middle finger is the only way to stop their accusations.
Let me just give a brief account of what happened yesterday.
I was working and this group of 9 walked in and asked for a table. They wanted a table upstairs and I obliged to their request. As they were walking up, I saw this muscular gentleman taking a BIG pizza take-away box in his hands. I assumed he was stupid enough not to realise that he's in a restaurant, so I politely informed him that no outside food is allowed. As his mouth was stuffed with pizza, he passed the box to me and mumbled something which I heard as helping him to dispose. As the box was too big to be thrown in the dustbin, I just chucked it beside the bin. When he saw it, he was like 'Didn't I ask you to keep it for me? That's my dinner you know?' I was like, "So sorry sir, I think I heard it wrongly, I will keep it for you then." After that, he went up.
5 mins later, he brought a lady down. This
The bastard then went out with his friend for a while. When they came back, I smiled at them politely while exhausting my vulgarities data bank in my head. I asked him, 'Have you had your dinner yet'? His expression was priceless. Hahaha.. Of course, he took down my name not knowing that I have 2 weeks left. Sometimes, the only way you can handle them is to spoil their day politely. Hospitality professionals are the best actors in the world.